Tutor Cancellation, Reschedule, and Late Arrival Policies

Dictionary.com Helpdesk -

Please carefully review our cancellation policy to understand the consequences if a student or a tutor misses a session. To avoid fees or penalties, please provide 24-hour notice to cancel or reschedule a session. Until a session is confirmed, changes or cancellation will not have any penalties.

If A Tutor Misses A Session

Cancelling or rescheduling a session

Tutors must provide 24 hour notice to cancel or reschedule a session. If it isn’t possible to give 24 hours of notice, please contact tutors@dictionary.com and we can help find a replacement for your session. If a tutor has cancelled or rescheduled more than three sessions with less than 24 hours of notice without reaching out to Dictionary.com, the tutor will be suspended from matches with students. 

Late arrival

If a tutor is running late, they should contact the student/parents/clients via email to inform them that the tutor is on the way. The student will wait 5 minutes for the tutor and the session should extend for 5 more minutes to make up for the loss of time. If 5 minutes have passed and the student has not heard from the tutor, the session will be cancelled, and the tutor will not receive payment for the total time scheduled. The parents/clients will have the option to reschedule the class or get a refund for the missed session.

What happens if I have an emergency and I missed the session?

Please send an email to tutors@dictionary.com stating the reason why you missed the session and provide documentation. Dictionary.com will decide if this will be an excused absence or a tutor no show session.

For information on Student policies, please see: Student Cancellation, Reschedule, and Late Arrival Policies

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