Student Cancellation, Reschedule, and Late Arrival Policies

Dictionary.com Helpdesk -

Please carefully review our cancellation policy to understand the consequences if a student or a tutor misses a session. To avoid fees or penalties, please provide 24-hour notice to cancel or reschedule a session. Until a session is confirmed, changes or cancellation will not have any penalties. 

If A Student Misses A Session

Cancelling a session

If a student cancels a scheduled session at least 24 hours in advance, the student will not be charged. If a student cancels less than 24 hours before the scheduled session or simply does not show up to a scheduled session, the student will be charged for the total scheduled time. For example, if the student cancels a one-hour session without 24 hours notice, the student will be charged for the one hour that was scheduled.

Late arrival

If a student is running late, they should contact their tutor via email to inform the tutor that they are on the way. The tutor will wait 15 minutes for the student. If in that time the tutor has not heard from the student, the session will be cancelled, and the student will be charged for the total time scheduled.

Rescheduling a session

If a student needs to reschedule a session, the student should contact their tutor as soon as possible. If the student contacts their tutor less than 24 hours before the scheduled session, Dictionary.com may choose to charge the student, depending on the situation, for the last-minute cancellation.

For information on Tutors policies, please see: Tutor Cancellation, Reschedule, and Late Arrival Policies

 

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