How do I hear audio pronunciations? Helpdesk -

If you are not hearing audio pronunciations on your iPhone app, please try the following options:

  • Is your sound loud enough? If your device is at all muted or turned down, you may not be able to hear the pronunciations.

  • Check other apps such as Youtube to see if you can hear sounds and then check the dictionary app. The sound/music volume of the device may be down.
  • Is your app up-to-date with the most recent version? Check the App Store for updates. You can also check for updates on your device - Go to Settings > General > Software Update to check your current iOS version.
  • Are you connected to the Internet? Pronunciation requires an Internet connection to function; if your 3G, 4G or WiFi connection is slow or weak, it could affect the performance of the feature. 

If you are still experiencing problems with pronunciation, contact us here. Please be sure to include all relevant information, such as any error messages, your method of Internet connection (3G, 4G or WiFi), etc.

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